Refund policy

Refund Policy

Defective or Wrong Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@alvasthlm.com. Send us a photo of the issue and we'll make it right — free of charge.

Wrong Size or Change of Mind As a curated online brand, we are unable to accept physical returns for size exchanges or change-of-mind purchases. Instead, we are happy to offer:

A store credit (gift card) for the full item value, valid for 12 months.

Please note: To prevent abuse, this courtesy store credit is limited to a maximum of one (1) item per order. We do not offer cash or credit card refunds for sizing issues or change of mind.

To request your store credit, please contact us within 30 days of delivery at info@alvasthlm.com.

Abuse & Fraud Prevention To protect our brand, we reserve the right to limit, refuse, or reject store credit requests if we detect suspicious, repetitive, or systematic return patterns from the same account, customer, or household.

Questions? Contact us at info@alvasthlm.com. We aim to respond within 1–2 business days.